Support > Shipping

Which countries do you ship to?

We ship to all the European Union countries. If you require a shipping outside EU please contact us directly.

Are the bikes available immediately?

There’s some stock of bicycles available immediately, however it is better to check availability/delivery time of the model/size/color directly.

Where can I track the shipment?

Once the bike is sent out, you will receive an email with the tracking number. Shipping can take up to 7 days.

How to assemble the bike when it arrives?

The bike arrives 90% assembled. The final assembly steps are:

  • To install the front wheel, no special tools required;
  • To install the pedals;
  • Fix the handlebar to the stem (need allen key n.4);
  • Insert the battery in the bottle holder;
  • Connect the battery to the motor.

What is the return policy?

We offer 14-day return policy for our bicycles. If you’re not satisfied with your purchase, you can return the bike within 2 weeks starting from the date of delivery. The bike must be in its original condition for a full refund.